DT&J Refund Policy

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must include a written reason via email to INFO@DTJELXR.COM with the subject line “REFUND”. 

It must also be in the original packaging, and the customer is responsible for shipping. 

• Gift card purchases (You may receive a gift credit for the value of your return.)
• Any item that is returned more than 30 days after delivery

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Once your return request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30-days after DTJ ELXR receives your return.

To complete your return, we require a receipt or proof of purchase.

If you have not received a refund yet, first check your bank account or credit card company, it may take up to 30-days before your refund is officially posted.

If you’ve done this and you still have not received your refund yet, please contact us at INFO@DTJELXR.COM.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@DTJELXR.COM and send your returns to 4217 Apple Orchard Lane, Suitland, MD, 20746, United States.  

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will find out about your return.  

To return your product, you should mail your product to 4217 Apple Orchard Lane, Suitland, MD, 20746, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not and cannot guarantee that we will receive your returned item.